Chris, Home Owner
Ontario Canada
“We have worked with VETTA over the last year and highly recommend their product and the organization. It's rarely about being perfect when it comes to the service you receive, it is about being willing to engage and never shying away from getting in the weeds and helping your client understand. The team at VETTA (Darren, Carolyn, James) did just that. We have most of our windows in our panel home and they are stunning."
Northtwig Alternative Building
Ontario, Canada
"Thanks again for sending us Ronny from VETTA! His instruction and experience was extremely beneficial to my entire team, and our subsequent independent installations have gone smoothly."
Chris, Home Owner
Ontario Canada
"Love our VETTA Windows. Best thing we ever did for our new home. Great people and service and amazing products."
Lynn, home owner
Ontario, Canada
"We are in the process of designing a new house and was looking for ideas for some of the windows. I cannot thank Gergely enough for taking the time to review the design and provide us with window ideas that work so much better for the structure. I highly recommend Vet Windows to anyone thinking of building or renovating their home. Again thanks for your patience and finding the best fit."
Delivery
VETTA will work with you on a well- organized delivery and unloading plan to ensure everything goes smoothly.
To get prepared, kindly refer to the Delivery and Storage During Construction sections in our Owner's Manual.
For piece-of-mind, know your goods are fully insured from factory to delivery.
Have questions or special transport requirements? Contact us, we're here to help.
Installation
In Passive House / High Performance builds, it's usually the builder's qualified tradespeople experienced in high performance installation, who install the windows and doors.
If you are looking for such an installer, we'd be happy to connect you with ones we have work with.
Robust framing, well-prepared openings, and precise installation is critical to ensure the optimal performance of VETTA windows and doors. For a successful install, refer your project team to the Planning, Design and Installation sections in our Owner's Manual and Trouble Shooting videos.
Have questions? Contact us to consult with our installation experts.
Care & Maintenance
With a bit of occasional love, your VETTA windows and doors will keep performing well for decades to come.
Occasional dusting and gentle soap and water will prevent debris from gumming up moving hardware. A bit of lubrication on the sealing gaskets will keep them from drying out. If you notice some resistance opening a window or door, it's likely a result of the house settling. Easy hardware adjustment will bring it back to working order. Scratches can easily be fixed with wood filler. Lost some hinge covers or screen clips? VETTA has an expansive inventory of replacement parts.
To learn more, refer to the Care and Maintenance sections of our Owner's Manual and Trouble Shooting videos.
Need more help? Refer to the Client Care & Warranty section below to submit a request for assistance.
Window & Door Delivery
When you place your order, VETTA will provide you with a delivery plan. To help us plan effectively, please provide any special transport requirements you have.
Default transportation is a 40-foot sea container, transferred to rail then hauled by truck. If your order is less than a full container, we will load your cargo with that of other VETTA clients, or with a less-than-full-load carrier to keep costs low. Where feasible, VETTA can arrange specialised equipment options such as a high cube enclosed truck with tailgate.
Deliveries to residential areas are roadside drops. You will be responsible to unload the cargo and have appropriate labour and equipment to ensure adequate safety for everyone involved.
Your goods are fully insured from factory to delivery. The truck driver will ask you to sign a bill-of-lading which legally transfers ownership of the cargo to you. Protect your rights by inspecting the cargo before you sign. We work with preferred freight partners with years of experience handling VETTA’s cargo. However, accidents can happen. If there is damage, note it on the bill of lading with your signature and notify VETTA immediately so we can quickly begin to act. You have an additional 3 months after the delivery date to notify VETTA of missing items or damage not visible at time of delivery.
Client Care & Warranty
VETTA proudly stands behind the unmatched craftsmanship, quality, and performance of our products - providing dedicated support, comprehensive guides, and clear warranty coverage to protect your investment.
Have questions? We’re here to help!
2.
Review Your Warranty
Review the terms of your warranty to better understand what’s included. Please be assured that we will thoroughly investigate every warranty request and keep you informed along the way.
3.
Submit Your Request
Still need assistance or want to order parts? To help us better understand what is required, please fill out the form below and one of our team members will reach out to you shortly.
4.
Assessment
Thank you for taking the time to complete the form below. Our team will assess your request and will be in touch shortly to guide you through what’s next.
5.
Resolution
We will work with you to address your concerns so you can continue to enjoy the beauty and performance of your VETTA windows and doors.
Owner’s Manual and Guide
This comprehensive manual covers all the important information you and your project team will need for the delivery, storage, installation, commissioning, and maintenance of your windows and doors, ensuring optimal performance and longevity.
Chapter 1
High Performance Windows & Doors
Chapter 2
Planning & Design Cosiderations
Chapter 3
Delivery
Chapter 4
Store & Installation
Chapter 5
Care & Maintenance
Chapter 6
Additional Information by Product Model
Visit our YouTube channel for a selection of trouble-shooting videos addressing our most common questions.
All Videos
All Videos
How To – Install a Danalock on a CAL Door
How it Works - Winkhaus Limit Device for a Tilt Turn Window
How It Works – Entry Door Danalock with Danapad
How To – Remove HOPPE Quick Fit Handles
Submit your Request
Please note that you will need your VETTA signed order to complete & submit this form.
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